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It is possible to move your current subscription to the new address. In general, the subscription is cut off at the old address the day before the move. If you move in on January 03, the subscription can be cut on January 02. It is true that if yo
Moving address but need to keep internet at both new and old address for 2-3 weeks
Hi there - I have a small question about moving my subscription from one address to another. We are due to move over the weekend of 2-3 January but we will have the keys to new flat next week. Is it possible to arrange the connection to voo in the new place while also keeping internet from my curre
Question
Final Contract Month - refund?
Hello, I have cancelled my Voo contract from October 15 as I am leaving the country. I received my invoice for October today for the full amount i.e. for the full month of October. I assume the invoice is automatically generated. Will I receive a refund for the amount that I paid for the second h
Question
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Discussion dédié au déménagement
Hello, I am experiencing the same issue, as your colleagues have not returned my attempts to connect with them. My customer number is 00******* and my family and I will be leaving the country by the end of April 2023. We would like to request a ca
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Solution acceptée
Change to 200GB in August 2016 Still not done
In August 2016 I had extra consumption (above the regular 100GB.) I then called the helpdesk and told them that I found it a bit unfair as new customers could get a 200GB subscription for the same price.. Customer service agreed and told me that they would also give me this subscription. Since Au
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Mon abonnement VOO
The Goldberge, The mc Carthys, Hawthorne...
[Programmation] Nouvelles séries sur série pass
Bonjour. De nouvelles séries sont annoncées comme disponibles sur série pass de RTL à l'infini, mais je ne les vois pas au catalogue du série pass. Est ce normal? Je précise sur j'y suis abonnée.
Question
Hello, Okay, i guess i wasn’t as ‘to the point’ as i should hahaha, as i am intending to of course purchase the tv package as well (the intention was not to circumvent the process). The question was more about the type of the cabl
Tv cable (between the voo box and my tv)
Dear all, I have been using just the internet package from Voo, however i decided to get the TV signal as well. In that regard, i planned to purchase a tv cable to connect the voo box and my tv. I have called Voo support and the guys said that i should get the RG6/U type of the cable. However i
Question
Hello, thanks for the response! I replied to the email and sent all the forms again.
Transfer of contract
Dear team, I have already initiated to transfer the internet contract to the new tenant. I haven't received any email about it's reception. Since it has to start 1st october onwards, and there's no news, can I please know what can be done about it?
Question
Hello @Roo, I've made a request to the relevant department to check the status of your cancellation request. I'll get back to you as soon as I have a reply from them. I'll be in touch.
Cancel my contract
Hi, Because I am moving to another country, I need to cancel my contract. I tried to call for a couple of weeks, but when I finally got to speak to someone, he said he was going to send an email with all the details, and nothing followed. Thanks in advance for any help!
Question
Hi @optis2005 , Guess what ? When I lived in the US, I tried to get customer support in French. Tough luck ! I guess the first thing would be to publish here the modem "transmit" and "receive" lines levels. How to do that ? First connect to the mod
Horrible connection speed on Gigabit internet
Hey Support team!I hope you are doing well. I'm a new Voo customer and i have couple issues with Voo!First: I'm having a gigabit internet, for the first 15 days(!) the speed was fine, but now it's almost 10 times slower! Here is the speedtest result : https://www.speedtest.net/result/15725321495And
Problème
Hi,You need to know that the change will occure only the first day on the next month.If you want to make the change be sure that your customer number is in your profile
I want to change my internet subscription
Dears Due to the current situation, as we working from home I have some uploads/downloads to the company network and my wife also doing the same, I would like to upgrade my internet connection to MAX 400Mbps as I need more upload speed, is that possible in this time Thank you
Question
Solution acceptée
Hi @b_chris21, I'm not sur if you're aware of this, but the appointment was not possible the 08/12. The agenda was already full. It's been planned on the 9th of December in the afternoon (between 1pm and 5pm). Would that work for you ?
TV Box Installation
Hello! I have upgraded my program from internet only (400 Solo Max) to TRIO MAX NET+TV+MOB. I already have internet installed. I have received today and activated the SIM Cards. I booked an appointment for TV Box Installation on the 8th of December but today I had a voice message (unfortunately f
Problème
Solution acceptée
i wan to connect to the modem with ip address 192.168.100.1 but it does not work? Hello, Normally this should work, 192.168.100.1 is the right ip address in bridge mode. Try connecting your PC directly to the RJ45 modem port, disconnecting before
voo IP address in bridge mode
Hello I have voo netgear modem configured in bridge mode so only using it as a modem. i wan to connect to the modem with ip address 192.168.100.1 but it does not work? is it the ip address needed? do i need to configure or add a routing to the pc to be able to access the modem. thank you.
Question
Solution acceptée
Hi, Your can't read a recording on the PC because the files are on the HDD of the box-evasion. These are bugs on de recording-list on the PC soo it is not up-to-date. One update must correct all the problems but i don't know when it will be
recordings under vootv + with pc?
I am the only one who has this when I go to recordings with my pc's browser (i tried on 2 pc and different browsers): - in recorded I have a whole list of programmed AND recorded AND even everything that I deleted with the sound box still there. For everything there is only the option to delete, it
Question
Hi Bjorn Ahrensbach, I see that your cancellation request for your mobile was sent on 24/09. The mobile department did the mobile cancellation in October. Your services will then be cancelled at the end of this month. However, as you requested the
Résiliation VOOmobile - déménagement à l'étranger
Nous somme démanger a létrangers le 12 Julie. Jais résilier ma VOO mobile numero plusieur foirs. Dans la site web, par émail et par contacter le service 5050 plusieurs fois. August, septembre et maitenent. Mais c'est impossible ! ! Veuillez confirmer svp la réception de ce Resilliation. Meilleur
Question
Hello, I submitted the request last night. We should get back to you within 48 hours. With the end of the year holidays, the dedicated service might be a bit late but you should hear from us by early January 2022 at the latest. I'm still available
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Hello, I see that the technician has come and took pictures of the front door. The installation seems complete at this time. Do you have the VOO equipment in your possession ?
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
Question
Yes, the technician will bring all the necessary equipment :)
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
Question
You have requested the cancellation of the October invoice. Does this mean that I shall refuse the following payment:
Résiliation VOOmobile - déménagement à l'étranger
Nous somme démanger a létrangers le 12 Julie. Jais résilier ma VOO mobile numero plusieur foirs. Dans la site web, par émail et par contacter le service 5050 plusieurs fois. August, septembre et maitenent. Mais c'est impossible ! ! Veuillez confirmer svp la réception de ce Resilliation. Meilleur
Question
Hello @Jakaitis, Sorry, I've got the wrong file! There is an active number on your file. If you want to stop the subscription and keep the active number on a prepaid, you'll simply need to port the number in that case. The last thing we need t
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
In general, customers passing through Belgium who know how to travel abroad ask for their subscriptions to be cancelled while they are in Belgium and before they leave... But the 04 number is accessible even if you're abroad. At the time of
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CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème